Terms and Conditions

Cancellation Policy

All cancellations must be made in writing and received at the DIA Americas office no later than four weeks prior to the start date of the program. After this date, there will be no refunds. Registrants who do not cancel prior to this date and do not attend will be responsible for the full registration fee. Registrants are responsible for cancelling their own hotel and travel reservations. DIA reserves the right to alter the venue, if necessary. If an event is cancelled, DIA is not responsible for airfare, hotel, or other costs incurred by registrants.

An administrative fee of $200 will be withheld from the refund amount for training course cancellations received by the published deadline.

Any multiple purchase discounts that may have been applied will be void in the event of a registrant’s cancellation of any portion of their registration.

Transfer Policy

Registrants may transfer their registration to a colleague at any time but membership is not transferable. Please notify the DIA Americas office of such transfers as soon as possible, preferably in writing. Substitute registrants will be responsible for the nonmember fee, if applicable. Last minute replacements may contact a DIA representative onsite at the DIA registration desk in order to process the transfer.

Event Notices

Unless otherwise disclosed, the statements made by instructors represent their own opinions and not necessarily those of the organization they represent, or that of DIA (Drug Information Association). Instructors, agenda, and continuing education information are subject to change without notice. Recording of any DIA educational material in any type of media is prohibited without prior written consent from DIA.

DIA reserves the right to restrict or deny admission to, or expel from the Event any person: (i) who in DIA’s sole discretion is behaving or threatening to behave in a manner which DIA reasonably considers to be disruptive of the Event; (ii) violating DIA’s rules or policies, or local, state, or federal laws, or whose conduct is deemed illegal, disorderly, or offensive by DIA in its sole discretion; or (iii) for any other reason in its sole discretion.

Participants With Disabilities

Reasonable accommodations will be made available to persons with disabilities who attend an educational activity. Contact the DIA Americas office in writing at least 15 days prior to event to indicate your needs.

Event Stream and Recording

If you attend a DIA event, we may make video and audio recordings of events (both face to face and online) that may include your participation in the event, including your image, questions, and comments.

DIA uses recorded video and audio to promote our events and to make them available for later use to support DIA's mission to improve health and well-being worldwide by promoting the exchange of vital information and issues related to healthcare products, technologies and services. Events go by extremely quickly. Attendees, speakers and exhibitors cannot attend all sessions and discussions. Recordings are essential to allow attendees, speakers and exhibitors to learn from sessions and discussions they couldn't attend, capture the energy and atmosphere outside the official sessions, and allow persons who could not attend to view what transpired and learn from the event.

Privacy Statement

DIA respects the privacy of all of its members and customers. The Privacy Policy applies to all information DIA collects, including information collected via this website and DIA online community websites, email and other electronic communications between you and DIA, event registrations, your learning experience, information provided to us by your employer, and information you provide to DIA offline. Please review the Privacy Policy here:

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