Back to Agenda
Session 4 Track B: Contact Center Strategy: Positioning Your Center for Success
Session Chair(s)
David Bowers, PharmD
Senior Director, Operations
PPD, United States
Learning Objective : At the conclusion of this session, participants should be able to:
- Discuss current strategic practices used by contact centers across the pharmaceutical industry
- Describe successful strategies adopted by leading medical information centers to address major challenges
- Identify tactics that can be adopted to improve the ability of your contact center to navigate the current landscape
Speaker(s)
Call Centers: Effectively Manage the “Highs” to Avoid “Lows”
Thomas R. Wells, PharmD, MBA, RPh
Sanofi US, United States
Vice President, Global Medical Information
Mergers, Acquisitions and Divestitures, Oh My! - Championing Change Within the Moving Pharma Landscape
Anne Arvizu, PharmD
RxER Communications Corp, United States
Chief Executive Officer and Medical Affairs Advisor
Have an account?