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Gaylord Palms Resort & Convention Center

Mar 21, 2016 1:00 PM - Mar 23, 2016 4:30 PM

6000 West Osceola Parkway, Kissimmee, FL 34746

Medical Affairs and Scientific Communications 2016 Annual Forum

Cross-functional forum spotlights topics related to medical communication, medical science liaison, medical call center, and medical writing professionals.

Session 4 Track B: Contact Center Strategy: Positioning Your Center for Success

Learning Objective : At the conclusion of this session, participants should be able to:
  • Discuss current strategic practices used by contact centers across the pharmaceutical industry
  • Describe successful strategies adopted by leading medical information centers to address major challenges
  • Identify tactics that can be adopted to improve the ability of your contact center to navigate the current landscape

Speaker(s)

Thomas R. Wells, PharmD, MBA, RPh

Call Centers: Effectively Manage the “Highs” to Avoid “Lows”

Thomas R. Wells, PharmD, MBA, RPh

Sanofi US, United States

Vice President, Global Medical Information

Anne  Arvizu, PharmD

Mergers, Acquisitions and Divestitures, Oh My! - Championing Change Within the Moving Pharma Landscape

Anne Arvizu, PharmD

RxER Communications Corp, United States

Chief Executive Officer and Medical Affairs Advisor

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