Agenda
8:15 AM — 9:10 AM
9:10 AM — 9:30 AM
9:30 AM — 10:45 AM
Session 1: Optimizing Front Line Service - Contact Center Management10:45 AM — 11:15 AM
11:15 AM — 12:30 PM
Session 2: Evolving the MedInfo Structure12:30 PM — 2:00 PM
2:00 PM — 3:30 PM
Session 3: Value of MedInfo – Putting Theory into Practice3:30 PM — 4:00 PM
5:30 PM — 5:50 PM
5:50 PM — 6:30 PM
7:00 PM — 9:00 PM
9:00 AM — 9:15 AM
9:15 AM — 10:30 AM
Session 4: The Art of Providing Digital Content10:30 AM — 11:00 AM
12:15 PM — 1:15 PM
2:30 PM — 3:00 PM
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