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AI Enhanced Contact Center: Risks to Consider for Medical and Patient Information Exchange
Session Chair(s)
Valerie Huh, PharmD, MBA
Director, Global Innovation and Implementation
Propharma Group, United States
The use of AI is highly praised, but risks must be addressed to protect the public (patients) from unethical influence, incorrect information, and privacy breaches.
Learning Objective : Discuss examples of AI use in Medical Information contact center; Describe the risks associated with AI use and its impact on the public (patients).
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