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Session 2: Optimizing the Customer Experience
Session Chair(s)
Katia Castrillo, PhD
Medical Information Europe Capability Senior Manager
Eli Lilly, Ireland
Jürgen W.G. Bentz, MD, PhD, MSc
Head of Medical Information & Patient Support
Belgium
Learning Objective : Session overview coming soon
Speaker(s)
The Art of Turning Obstacles into Opportunities
Caitlin Feuerstein
Inizio Engage, United States
Business Unit Director, Medical Information
Medical Information: Gaining Valuable Insights
Victoria Evans
ProPharma, United Kingdom
Director, Client Services
SRD Search Solution: A Look At What We Are Learning From Hcps’ Searches
Sebastian Rodriguez Sanchez, MPharm
Gilead Sciences, United Kingdom
Medical Information Operations Lead
What Questions Are Hcps Asking About Your Medicines, And Do Your Srds Answer Them?
John Moreland
Datapharm Ltd, United Kingdom
Product Manager
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