Jürgen W.G. Bentz is the Head of Medical Information & Patient Support of UCB. In his current role, Jürgen oversights the provision of medical information and patient support to generate the best induvial experience for every patient, caregiver, or health care professional. Jürgen is enthusiastic about the well-being of people suffering from severe diseases and looking into all facets to provide the right solution to the right patient at the right time. During his professional career, Jürgen worked as scientific journalist, and contributed for more than 20 years to the well-being of patients in multiple medical, clinical and operational roles with increasing responsibility.

Katia is a European Medical Information Capabilities specialist for Eli Lilly. With a background in Genetics, Katia has been working for six years in medical information for the European market in Lilly. Before joining Lilly, she worked in competitive watch for the pharmaceutical market in France. After working on the frontline and specializing in the autoimmune and pain area, she is now involved in the development of the content creation platforms used by the MI team and digital channels. She is passionate about innovating and improving our Medical information customers’.

Sarah is a Medical Operations Consultant working with Medical Information, Affairs and Compliance professionals, applying skills in clinical pharmacy and experience as a Regional Director and Cluster Senior Manager. She has partnered many teams and led a wide range of initiatives, e.g. catalysing complex projects; auditing and improving processes; developing clear operating frameworks; evaluating and implementing novel technologies; upskilling multi-cultural, cross functional groups; and effecting change. A Pharmacist and Medical Signatory, Sarah sustainably improves business and patient outcomes. She is a past President of PIPA, founding member of the MILE body, and has supported the DIA as a committee member and session chair since 2008.

Marie-Luise is the Head of Europe Medical Information at Sanofi. Before, she has led Medical Information for Sanofi in Germany, Switzerland and Austria. Besides ensuring high-quality Medical Information for all customers and products, she is working on inclusion of new digital media in the Medinfo channel mix. She is the Co-founder of the subcommittee Medical Information of the industry association (VFA) in Germany. Before joining Medical Information she has gained experience in Medical Affairs, Supply Chain, and as a Qualified Person in Quality.

Isabelle Widmer, MD is a life science consultant and coach based in Europe. Isabelle supports teams in both Fortune 500 companies and biotech to deliver global transformation programmes in Medical Affairs and Med Info. Combining an entrepreneurial mindset, analytical and project management skills with the ability to design and implement tailored solutions, Isabelle takes pride in proposing pragmatic, sustainable and cost-effective solutions. A published author, frequent conference presenter, recent Programme Director at Basel University in postgraduate education in pharmaceutical medicine and a Program Committee member for the DIA Annual European Medical Information and Communications Meeting she is passionate about continuing education.

Previous positions: Novartis Pharmaceuticals – Region Europe Medical Expert on Bone & Pain; Novartis Pharmaceuticals – Medical Information & Communication Manager; Novartis Pharmaceuticals ANKARA Rheumatology, Gastroenterology & Urology Therapeutic Area (Reg. Medical Manager); Sincanli Government Hospital, AFYON Medical Group Chairman & Chief of Staff, E.R. Doctor; Universal Group, Bodrum/MUGLA Emergency Boat and E.R. Doctor. Education: Faculty of Medicine, University of Trakya, EDIRNE.

Michelle is currently the Global Medical Information Lead at Idorsia Pharmaceuticals Ltd. She has worked in industry Globally for over 15 years in roles including: Medical Device Sales, Med Info, Pharmacovigilance and Medical Affairs for Ethicon Endosurgery (a J&J Company), Eli Lilly, Pfizer, Amgen, Shire and Biogen. Michelle is very passionate about Med Info & Med Affairs and is highly motivated by innovative, customer centric ways to support healthcare and non-healthcare professionals around the world to ensure the safe and effective use of medicines.

Peter is Director of Business Planning and Communications (EMEA) in Pfizer Medical Information, supporting global and regional operations, and leading their Global Customer Engagement Strategy. Peter has worked in Pfizer MI for over 15 years, covering numerous roles and responsibilities during this time. He is a passionate advocate for MI, the work MI does and the value that it provides to both the customer and the company.

Simon Johns has over 25 years of experience supporting global pharmaceutical customer projects. As Director of Medical Information (MI) and Marketed Product Safety at IQVIA, he manages global MI projects focused on process optimization and technology enablement to drive enhanced efficiency and customer engagement. Simon is a member of the European DIA Medical Information and Communications Training Team, advising pharmaceutical companies on best industry practices, innovation and automation. He speaks regularly on topics ranging from combined human and AI conversational agent models for MI to the benefits and increased value of integrating MI and pharmacovigilance.

Atilla Altinok, PhD, works at Amgen within the global organisation, overseeing the Medical Information vendor footprint across the ELMAC region. With an academic background in bioengineering and biotechnology, he began his career in the biopharmaceutical sector in Clinical Operations and regional study implementation, rapidly transitioning to Medical Affairs as a Sr Scientific Communications Manager specializing in oncology and hematology. His contributions within Amgen have significantly streamlined the MedInfo contact center management, and advanced the digital transformation of Medical Affairs and Medical Information.

Christine Buggle is a Senior Director at TransPerfect Life Sciences with over a decade of experience in Safety, Pharmacovigilance, Medical Affairs, and global content strategies. She builds strategic partnerships and consults on best practices for biotech, pharmaceutical, and medical device companies. A thought leader and mentor, Christine is also President of the HBA London chapter, where she drives key growth initiatives. With a background in international business, she combines strategic consulting with leadership in life sciences, fostering innovation and operational excellence.

In Caitlin’s ten years with Inizio Engage, she has cultivated a career marked by a passion for enhancing customer engagement and satisfaction. As a Medical Information Business Unit Director, she is responsible for driving operational excellence, providing oversight of project performance and strategic initiatives. Caitlin thrives on driving efficiency and process improvement, leveraging her expertise gained through diverse roles in Operations, Client Account Management, and Leadership. She delivers high quality and effective solutions through technology and innovation to meet clients’ needs and create seamless experiences for patients and healthcare providers alike.

Gaurav is Global Medical Information System lead, responsible for end-to-end MI process at UCB. A pharmacy graduate with PhD in pharmacology was a passionate neuroscientist in epilepsy & cognitive impairment at UCB and J&J & published over 15 peer-reviewed manuscripts before his MI role at GSK – 2nd line support & global content for many vaccines. Transforming MI into a simple and simplified “process and content” in MI is a real passion for him. Gaurav led replacement of MI systems with new systems (Salesforce & Veeva MedComms) and its successful launch & implementation across >35 countries at UCB. He enjoys resolving issues that users face in the MI systems on daily basis and further improving the systems for users.

Sophia Andeh is the global head of medical information at PTC Therapeutics. A pharmacist by background, she has spent most of her career working within the pharmaceutical industry. She started her pharmaceutical industry career working in big pharma before moving to mid to small sized biopharmaceutical companies, where she developed a passion for providing medical information services to help people with rare diseases. One of her main strengths is learning, and she is currently study for a professional doctorate in Coaching and Mentoring.

Leading the Medical Information (MI) and Customer Service (CS) teams in Brazil, responsible for the both operation. Responsible for the overall development of MI and CS Operational Strategic goals, objectives and timelines, including the digital/innovation/omnichannel strategy and looking for innovation across external partness and market.

Victoria Evans is a seasoned professional with over nine years of experience in the Medical Information (MI) field. As the Director of Client Services at ProPharma, she leads a global team of Implementation and Client Account Managers, ensuring the successful onboarding, implementation, and maintenance of MI clients worldwide. Victoria holds a BSc in Psychology and has furthered her education with a Graduate Diploma in Law and a Legal Practice Certificate. Her passion for project management and patient safety drives her to find innovative solutions, and her focus and excellent project skills consistently help clients achieve their goals.

Maria has been involved in the field of medical information for more than twenty years. Throughout this time, Maria Angeles has been very committed to offering the most appropriate response to each healthcare professional or patient to meet their needs in the most personalized way possible. She has always wanted to improve the service she manages by adapting to the new reality and implementing new tools and technologies. In addition, she has shown an enormous commitment to making the profession of Medical Information more visible in Spain. She is one of the founding members of the Spanish Working Group on Medical Information and has been its coordinator for more than 5 years.

Igor Vieira, the Medical Information Data & AI Solutions Lead at UCB, is dedicated to enhancing medical information data, insights, and digital capabilities. With a PhD in machine learning applied to medicine from KU Leuven, Belgium, and over a decade of AI expertise across diverse industries, Igor’s passion lies in leveraging technology to improve the lives of those battling severe diseases. He is committed to working collaboratively with caregivers, healthcare professionals, and other stakeholders to make a meaningful impact on people’s life.  

Lillian Auberson has over 21 years of experience in global and regional leadership roles in medical affairs.  She has developed strategic and innovative above-country operational frameworks in highly regulated settings, including medical information and patient support programs (PSPs). Together with her industry peers, Lillian has contributed to elevating the strategic importance of the medical information function for customer engagement in Europe. Basel, Switzerland is home for Lillian. She has two grown daughters who live in Basel and in Luzern. She is passionate about history and is happy to give anyone a tour of the different historic neighborhoods of Basel.

Emily Bevington has 9 years of experience in Medical Information Operations and Program and Project Management. She has studied BSc Biological Sciences and MSc Artificial Intelligence. With a background in technology and programming, she is competent in the design, development and deployment of technology solutions, with a particular focus on Data Science, Artificial Intelligence and Machine Learning. 

Paola is a Biologist, experienced Medical Information manager with 20 year career in the pharmaceutical industry working in medical department, covering different roles and responsibilities before joining Medical Information. Skilled in Pharmacovigilance, Clinical trials, Medical activities. As Medical Information Cluster Lead she is responsible for the development, management and implementation of strategic Medical Information objectives across portfolio within broad therapeutic areas and for the coordination of Medical Information activities within the countries to ensure alignment and cohesiveness across MI global organization.

Daniel Ghinn has been studying how healthcare professionals use digital media to communicate since 1998, when he first started helping doctors to get online. In his book, Activating Digital Opinion Leaders, he set out a methodology for identifying, engaging and activating HCPs who are making an impact on social media. He subsequently led the launch of CREATION Pinpoint, an AI-based platform that tracks the voice of millions of HCPs on social media and maps the most influential among their online peers. Today he is leading the launch of an app for HCPs to track and improve their own impact on social media. Daniel is founder of CREATION.co, the insights consultancy on a mission to transform nations through health.

I am a pharmacist by training with experience in clinical and pharma indutry settings. I have work in Medical Information for over 15 years now in Spain, Ireland and the United Kingdom. My roles in MI expand from direct handling of requests, to content creation, operations, project management and people leader at local, regional and global levels. I am currently the Head of Medical Information at Gilead Sciences for the ACE (Australia, Canada, Europe) region. I'm also part of the MILE (Medical Information Leaders in Europe) committe leading the Digital Innovation workstream.

Giovanna Ferrari is a Senior Director at Pfizer with over 15 years’ experience working in the regulatory sector of the pharmaceutical industry, specialising in labelling & product information since 2009. She currently works within the Pfizer International Labeling Group with regional responsibility for Europe and is also the global business owner for the Pfizer process for management of country labeling documents. Externally, Giovanna has represented Pfizer in a wide range of industry forums over the last few years, in particular focussing on e-labelling, and is the industry lead for a highly innovative and patient-focussed digital health information project that is being progressed via an IMI public-private partnership – Gravitate Health

John Moreland is a Product Manager with Datapharm looking after the electronic medicines compendium (emc) and the company's SAAS compliance solutions. He has been with Datapharm for over 10 years previously working in media and technology. John conducts annual research with HCPs to identify needs, challenges and trends, analysing feedback from around 2,000 UK HCP respondents every year. He has presented many webinars for Datapharm including on trends and insights gained from emc data and has spoken at several industry events. He delivers an annual presentation to over 70 UK pharma companies at the Datapharm customer meeting each year.

Beatrice Omisakin, Head of Medical Information for EMEA at Takeda Pharma Ag, is a UK pharmacist with 22 years of experience. She practiced in the UK NHS and worked in medical information at Novartis, Bristol Myers Squibb, and Merck Sharp and Dohme. At Takeda, she led digital initiatives like NLP analytics and a global medical HCP Portal rollout. Beatrice is active in the global medical affairs community, excelling in virtual engagement, medical congresses, real-time medical information initiatives, and cross-department IT projects. Her expertise and industry relationships drive strategic success.

Celia is an experienced MI consultant and Project Manager, supporting both the industry and providers on a range of projects from outsourcing to training curriculum development. She has worked in several global senior positions within Medical Information over the last few years. Celia loves that there is always something new to discover about Med Info and is herself passionate about sharing her enthusiasm for the field! Her specific areas of interest are on how to best transform information to improve understanding, and how to approach innovation and technology with pragmatism and purpose to meet all stakeholders requirements.

Phil is a time-honoured healthcare professional and holds a Doctorate in Pharmacy (Pharm.D.), a Master Degree in Pharmaceutical Science and three Post-Graduate Diplomas in Medicines Information, Patient’s Clinical Management and Business Administration. Throughout his professional achievements over 16 years, he has played a broad cross functional senior role with tier 1 and tier 2 global pharmaceutical companies in planning and executing the setting of medical affairs/medical information platforms/programs at regional and global level.

Hannah is currently Director, Medical Information, Europe, at ProPharma focussing on supporting dedicated client services within Europe.  Hannah has worked within MI for 16 years supporting pharmaceutical companies across the globe.  Hannah is passionate about Medical Information and its ability to evolve to best suit the needs of customers and clients, with excellent provision of telephone-based MI continuing as a particular focus as telephony remains the route of receipt of the vast majority of MI enquiries and allows many opportunities for excellent service provision.  Hannah is also focussing on how technology can aid the medical information teams and drive efficiency.