• Receiving and responding to requests for information
• HCP requests and non-HCP requests
• Using a database for information management
• Design of the system
• Additional functions of the database

This program is designed for professionals involved in:

• Medical affairs
• Medical communications
• Medical information
• Medical writing
• Field-based medical affairs support (i.e., medical science liaison)
• Medical call center environment
• Regulatory affairs
• Clinical research
• Professional education, training, and development
• Document management/eSubmissions

Upon completion of this module, learners should be able to:

• List characteristics of a response to a medical information request
• Recognize the process for receiving and responding to medical information requests
• Categorize responses that are appropriate for healthcare professionals and non-healthcare professionals
• Differentiate between standard responses and custom responses to medical information requests
• Identify sources of information available when preparing responses
• Utilize guidelines that are specific to providing verbal responses
• Define the role of a database system in the Medical Communications department
• List features and functions necessary for an effective medical communications database system
• Identify data requirements and considerations for documenting a medical information request