David Bowers has 20+ years of experience managing pharmaceutical contact center programs at PPD. As Senior Director of Operations, David supports global medical information for pharmaceutical, biotechnology and medical device clients. He has a background in pharmacy, with a Doctorate of Pharmacy from the University of North Carolina in the United States. During his time at PPD, David has worked with over 30 client contact center programs providing medical information, pharmacovigilance and product complaint processing, patient adherence programs, REMS support and other services. David’s recent experience includes implementing contact center operations in the US, Europe, Latin America and Asia.

Pharm B., Master of Science Degree by University of Sao Paulo-Medicine Department. Have been working in the Medical Communications area for the past 4 years and nowadays, working as an Operations Manager at Pharmaceutical Product Development (PPD, Inc.) a leading global contract research organization that provides drug discovery, development and lifecycle management services based in Sao Paulo's office, Brazil.

Emanuela Saraiva is a Pharmacist, postgraduate in Marketing Services (FAAP). She is Pharmacovigilance, Customer Service and Medical Information Manager at Libbs, a Brazilian pharmaceutical industry company. Her 10-year trajectory at Libbs includes experiences related to development of customer relationship strategies through social media, patient support program implementation, and Medical Communication.

Karen Takeuti, RN, MBA, is Medical Communication Lead at Bristol-Myers Squibb(BMS) in Brazil, where she has assumed medical information, publication and scientific contents. She has her background in clinical research with 10 year of experience, residency preceptor of nursing and physiotherapy in clinical research discipline, and spanned in diversified therapeutic areas. Previously she joined at BMS 7 years ago, Karen worked at Dante Pazzanese of Cardiology Institute. She has MBA in Hospital Administration and System Health and project management experience and in the 2nd year of Latam DIA MedInfo and Communication Program Committee.

Barbara is a PharmD and holds a B.S. in Marketing and Business Management, with 18+ years’ experience in the pharmaceutical industry supporting businesses with technical and medical expertise. Barbara has worked in several areas (Medical, Pharmacovigilance, Quality, Compliance, Customer Service and Marketing) in different industries such as Sanofi, Sanofi Pasteur, Biogen and Local Brazilian CRO. Barbara joined PPD in June 2017 and is currently a Director of Operations, working with different global clients, including Latin America, US, Europe and APAC.

Paulo Bettio has more than 25 years of experience in the pharmaceutical sector as a product/marketing manager, e.g. Sandoz, Schering-Plough, and Biosintetica. Founder of NewHaus Com&Mkt, a healthcare advertising agency, and Design Thinking Lab, a design and educational company, Paulo is versed and skilled in Design Thinking, Business Design, Design of Change and Marketing and Communication Management. Bachelor’s degree in Advertising (UNIP) and a specialization in Marketing Management (ESPM).

Pharmacist with broad experience in academic research in the field of pharmacology and immunology, currently works as Medical Science Liaison at Roche Pharmaceutical. Responsible for the dissemination of relevant scientific information related to Roche products, and a focal point bridging the company to therapeutic area experts.

Career build over the past 10 years working in law firms and multinational leading companies in the pharmaceutical and biotech segments, such as AstraZeneca, BioMarin and Bristol Myers Squibb.Recently assumed the Head of Legal Brazil at Chiesi Farmaceutica, an italian pharmaceutical company. Expertise areas: Corporate, Regulatory and Civil law, Labor litigation and Global Compliance trends.

MSc in Medical Sciences, Faculty of Medicine, University of São Paulo - Department of Pediatrics - 2016. Intensivist pediatrician and infectologist formed in 1998. In June of 2016 I had the diagnosis of breast cancer and it was when and that's when I turned. Besides being a doctor, I became a patient.

Vinicius Lourenço has over 4 years of experience on the Information Technology market dealing with Data and Artificial Intelligence at Microsoft. As a SSP on D&AI, Vinícius had 1 year focused on the Manufacturing industry with more than 50% of focus on the Pharmaceutical industry. He has a background with a bachelor on Manufacturing Engineering and a minor on Computer Science, having had the chance to participate on an international honor program from Brazil studying abroad at Stanford. During his time at Microsoft, Vinicius has worked with more than 140 customers, from which 50 customers were from the Manufacturing area, having had a special focus on the Pharmaceutical companies in the group that represented approximately 25% of the group.

Joe Pierce has worked with pharmaceutical and biotech companies since 1995, specifically in the area of medical information and medical affairs. He was VP of Sales and Marketing for Online Business Applications, leading that company’s core product IRMS, to become the most widely used medical information software solution in the industry. In 2014, Joe founded EndPoint Technologies, a business and technology consulting firm offering services in data privacy and validation, analytics and new and innovative technology solutions.

Kelly Cristina Rodrigues, Patient Experience Specialist, with courses in design in healthcare, patient and employee engagement, patient experience and leadership at the Cleveland Clinic, Institute for Healthcare Improvement, Beryl Institute, among other institutions. She is a member of the Association for Patient Experience. Graduated in Public Relations and MBA in Marketing Services by ESPM, with a module in International Business at Universidad de Nebrija in Spain. She is Professor of Health Marketing and Patient Experience at FGV and Israelita Albert Einstein Hospital for postgraduate studies and MBA in Health Management. She is Executive Director of Patient Centricity Consulting.

Viviane Vieira is a Medical Information Manager at Pfizer Brazil, where she leads the Medical Information team in creating responses for healthcare professionals and being the interface with internal stakeholders. Viviane is also an Insight Pillar Global Lead for Medical Information, working in data tools improvement and insight generation skills enhancement. Viviane is a pharmacist & biochemist by Universidade de São Paulo and has a Master in Business Administration by FIA. She accumulates 12 year of experience in Medical Information and Customer Service and also worked in New Products Planning, Business Development, PMO and Strategic Planning.