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Session 9 Track 1: Podium Pearls
Session Chair(s)
Robert Tamburri, PharmD, MBA
Director, Medical Information
Johnson & Johnson, United States
Session 9 Track 1: Podium Pearls
Learning Objective : At the conclusion of this session, participants should be able to:- Discuss and share best practices, experiences, and innovative processes for medical communications topics related to insights, contact center best practices, application of AI, and NLP searches
Speaker(s)
Considerations for the Development of Interactive/Innovative Medical Information Content– Insights From a Service Provider
Mary Mehrabian, PharmD
Eversana, United States
Associate Director of Global Medical Content Development
Medical Information Contact Center Best Practices
David Bowers, PharmD
PPD, United States
Senior Director, Operations
Applications of AI to Medical Communications Beyond Document Writing
Kevin Chen
Synterex, United States
Consultant, Medical Writing
Impact on Tier 2 Escalations in a Global Contact Center After Introducing an NLP-based Search
Sandrina Clemente, PharmD, MSc
Alphanumeric, Portugal
Global Director, Operations & Conversational AI Architect for Life Sciences