概要

The goal of this module is to help medical communications professionals differentiate between product inquiries from health care professionals (HCPs) and non-HCPs, to respond appropriately to different types of information requests, and to use the company's database management system when fielding questions, retriving information, and delivering responses.

The module takes an average of 1.75 hours to complete.

This eLearning module can be purchased individually or as part of the Medical Communications eLearning Program (eight modules) or the Medical Affairs eLearning Program (11 modules).

特集トピック

Receiving and Responding to Requests for Information
HCP Requests and Non-HCP Requests
Using a Database for Information Management
Design of the System
Additional Functions of the Database

参加対象

This program is designed for professionals involved in:

Medical affairs
Medical communications
Medical information
Medical writing
Field-based medical affairs support (i.e., medical science liaison)
Medical call center environment
Regulatory affairs
Clinical research
Professional education, training, and development
Document management/eSubmissions

学習目的

Upon completion of this module, learners should be able to:

List characteristics of a response to a medical information request
Explain the process for receiving and responding to medical information requests
Differentiate between responses that are appropriate for healthcare professionals and non-healthcare professionals
Differentiate between standard responses and custom responses to medical information requests
Identify sources of information available when preparing responses
Apply guidelines that are specific to providing verbal responses
Explain the role of a database system in the Medical Communications department
List features and functions necessary for an effective medical communications database system
Identify data requirements and considerations for documenting a medical information request
Explain additional functions of a database system

Medical Inquiries and Database Management

概要

特集トピック

参加対象

学習目的

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