アジェンダ
3:15 PM — 4:15 PM
Session 2 Track 1: All Aboard the Globalization Train1:45 PM — 2:45 PM
Session 7 Track 1A: The Three D’s of RWE1:45 PM — 2:45 PM
Session 7 Track 1B: Is Your Contact Center Prepared for a Crisis?3:30 PM — 4:30 PM
Session 8 Track 1: Traversing Murky Waters8:00 AM — 9:30 AM
Session 9 Track 1: Podium Pearls